FAQ

Lacehime FAQ

Shipping & Delivery

How long does shipping take?
Orders are processed within 1-3 business days. Delivery typically takes 7-14 business days depending on your location.

Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs vary by destination and are calculated at checkout.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Can I change or cancel my order?
Please contact us at support@lacehime.com within 12 hours of placing your order. Once an order has been processed, we cannot guarantee changes or cancellations.

Is my payment information secure?
Yes, all transactions are encrypted and processed through secure, PCI-compliant payment gateways.

Returns & Exchanges

What is your return policy?
Due to hygiene reasons, we do not accept returns or exchanges on intimate apparel unless the item is unworn, unwashed, with tags attached, and in its original packaging.

What if I receive a defective or incorrect item?
Contact us at support@lacehime.com within 7 days of delivery with photos of the item, and we'll arrange a replacement or refund.

Sizing

How do I find my size?
Check our Size Guide page for detailed measurements. If you're between sizes, we recommend sizing up for comfort.

What if my item doesn't fit?
Reach out to us at support@lacehime.com and we'll help you find the right fit or arrange an exchange where possible.

Product Care

How should I care for my lingerie?
Hand wash in cold water with a gentle detergent and lay flat to dry. Avoid machine washing or drying to preserve lace and delicate fabrics.

Contact

How can I reach customer support?
Email us at support@lacehime.com. We aim to respond within 24-48 hours.